At a basic level, metrics are incentives. By measuring quality, features, and schedule and discussing them every staff meeting, my people intensely focused on those metrics to the exclusion of other goals. The metrics did not describe the real goals and I distracted the team as a result.
I wrote a post for a new blog I helped start called Perfecting The Upset.
The 1997 Masters is my earliest golf memory, which probably doesn’t make me unique among mid-20′s Americans. What does make me unique is why I remember that tournament. When asked about anyone in the field catching Tiger Woods after Saturday’s third round, Colin Montgomerie said:
“There’s no chance humanly possible that Tiger is going to lose this tournament. No way.”
Read the rest of the post over on Perfecting The Upset.